Privacy Policy

Digital Factory (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website digitalfactoryindia.com or use our services.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

• • Name

• • Email address

• • Phone number

• • Billing and shipping address

• • Payment details (processed securely via third-party providers)

• • Any information you voluntarily submit via contact forms, live chat, or registration forms

b) Non-Personal Information

• • IP address

• • Browser type and version

• • Device type, operating system

• • Referring website

• • Website usage patterns and analytics data

c) Cookies & Tracking

We use cookies, pixels, and tracking tools (such as Google Analytics, Facebook Pixel) to enhance user experience, track website performance, and deliver personalized marketing.

2. How We Use Your Information

We may use the collected information to:

• • Provide and manage our services

• • Process payments and fulfill orders

• • Respond to inquiries and customer support requests

• • Improve our website functionality and security

• • Send updates, offers, and newsletters (with opt-out option)

• • Comply with legal and regulatory requirements

3. Sharing & Disclosure of Information

We do not sell your personal data. However, we may share your information with:

• • Trusted third-party service providers (e.g., hosting, payment gateways, analytics tools)

• • Legal authorities, if required by law or to protect our rights

• • Business partners in case of merger, acquisition, or restructuring

4. Data Security

We implement industry-standard security measures to protect your personal data. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your jurisdiction, you may have the right to:

• • Access, correct, or update your personal information

• • Request deletion of your data (“Right to be Forgotten”)

• • Object to processing for direct marketing

• • Withdraw consent at any time

• • Request data portability

To exercise your rights, contact us at info@digitalfactoryindia.com.

6. Data Retention

We retain your personal information only as long as necessary for business, legal, or security purposes.

7. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided personal information, please contact us to remove it.

8. Third-Party Links & Services

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites.

9. International Data Transfers

If you access our services from outside India, your information may be transferred to and stored in servers located in India or other countries. By using our services, you consent to such transfers.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.” Continued use of our services after changes means you accept the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Digital Factory
95-D, First Floor, Needarajappaiyar Street
Pondicherry – 605001, India