Terms & Conditions

Refunds and cancellation

5.2 Once the project intake form has been submitted, the project is considered to have commenced. Digital Factory may begin allocating design, development, and other resources to the project at this stage. No refund will be issued after the intake form has been submitted.

5.3 Grow and Scale are ongoing monthly engagements. Cancellation terms, notice periods, minimum commitments, and any applicable charges will be specified in the individual engagement agreement.

5.4 Where a refund is applicable, it will generally be processed to the original payment method. The time required for the refund to appear in the Client’s account may depend on the payment provider or financial institution.

5.5 The ₹2,000 fee charged for the Scale strategy consultation (Clause 3.3) is credited in full toward the cost of the Scale package if the Client signs up for Scale following the consultation. If the Client does not sign up for Scale, the fee is treated as a strategic consulting fee for the 45-minute consultation call and is non-refundable.

Client responsibilities

6.1 Accurate Information

The Client is responsible for providing accurate, complete, and up-to-date information required for the delivery of the Services. Digital Factory will not be responsible for delays, errors, or incorrect deliverables resulting from inaccurate, incomplete, or outdated information provided by the Client.

6.2 Client Assets

The Client is responsible for providing any assets required for the project, including logos, photographs, brand guidelines, text content, product information, business information, and other materials required for the project. The Client confirms that they have the necessary rights, permissions, and authority to provide and use such materials.

6.3 Project Timeline

For the Launch package, the 7-working-day delivery timeline begins once the project intake form has been fully completed and submitted. The delivery period does not begin from the payment date.

6.4 Delays in Providing Information

If the Client delays submitting the required information, content, approvals, or assets, the project delivery timeline may be extended accordingly. Digital Factory may contact the Client through email or WhatsApp regarding incomplete information or pending requirements.

Revisions and scope changes

7.1 Launch Revision

The Launch package includes one revision round on the initial website or landing-page build. The revision round covers edits to content, layout, colours, and imagery within the pages and sections defined in the original project intake form. It does not include new pages, new features, structural redesigns, or changes to the original scope — these are covered under Clause 7.3 (Additional Scope).

7.2 Minor Changes

Minor changes after the included revision round, such as small text or image updates, may be possible through the website administration access provided to the Client. Additional changes requested from Digital Factory may be chargeable depending on the nature and extent of the work.

7.3 Additional Scope

Requests that materially change or expand the original project scope will be treated as additional work. This may include additional pages, new website features, additional functionality, new design directions, additional integrations, major structural changes, and other requirements outside the original scope. Additional work may be quoted separately before implementation.

Logo and design ownership

8.1 Logo Creation

Where a logo is created as part of the Launch package, Digital Factory provides the final logo for the Client’s business use. Unless specifically agreed otherwise, delivery of a logo does not constitute a guarantee that the logo is eligible for exclusive copyright registration or trademark registration.

8.2 Exclusive Logo Requirement

If the Client requires an exclusive logo intended for registration or trademark use, the Client must communicate this requirement during the onboarding process. The Client may be required to provide clear design direction and may have a more structured design process. Additional charges may apply depending on the requirement.

8.3 Ownership of Final Logo

Once the applicable project fees have been fully paid, ownership of the final approved logo design delivered by Digital Factory transfers to the Client, subject to any third-party elements, fonts, stock assets, or licensing restrictions incorporated into the design.

Intellectual property and account ownership

9.1 Domain Ownership

Where Digital Factory registers a domain on behalf of the Client, the domain is registered for the Client and remains the Client’s property, subject to the applicable domain registrar’s terms and payment requirements.

9.2 Website Access

The Client will receive appropriate administrative access to their website and other accounts established on their behalf, subject to the access limitations and policies of the respective third-party platforms.

9.3 Account Ownership

If the engagement ends for any reason, accounts, assets, and access established specifically on behalf of the Client will remain with the Client, subject to any applicable third-party platform terms.

9.4 Portfolio Usage

With the Client’s permission, Digital Factory may showcase completed work in its portfolio, case studies, presentations, website, social media, or other marketing materials. The Client may request that specific work not be publicly showcased.

Third-party services

Digital Factory’s Services may rely on third-party platforms and service providers, including but not limited to Razorpay, Google Search, Google Analytics, Google Business Profile, Google Ads, Meta, Facebook, Instagram, WhatsApp Business, hosting providers, domain registrars, and other technology and infrastructure providers.

Your use of these third-party platforms may be subject to their respective terms, policies, privacy policies, and service conditions. Digital Factory is not responsible for outages, policy changes, account restrictions, suspensions, technical failures, or other issues caused by third-party platforms.

Acceptable use

You agree not to use Digital Factory’s Services to create, host, publish, distribute, or promote content or activities that are illegal, fraudulent, defamatory, deceptive, infringing of intellectual property rights, or in violation of applicable Indian laws or regulations.

Digital Factory reserves the right to refuse, suspend, or discontinue Services where we reasonably believe that the Client, business, website, content, or requested activity violates these Terms or applicable law.

Limitation of liability

12.1 No Guaranteed Business Results

Digital Factory provides its Services using reasonable professional care and effort. However, we do not guarantee specific business results, including a specific number of leads, sales, revenue, search engine rankings, advertising performance, website conversion rates, or any other guaranteed commercial outcome. Results may depend on factors outside Digital Factory’s control, including market conditions, competition, advertising platforms, search engine algorithms, customer behaviour, pricing, business operations, and the Client’s own activities.

12.2 Liability Limit

To the maximum extent permitted by applicable law, Digital Factory’s total liability arising out of or relating to a specific package or service shall not exceed the amount actually paid by the Client for that specific package or service.

12.3 Indirect Losses

To the maximum extent permitted by applicable law, Digital Factory shall not be liable for indirect, incidental, special, or consequential losses, including loss of profits, revenue, business opportunities, data, or anticipated savings arising from the use of our Services.

Indemnification

The Client agrees to indemnify and hold Digital Factory harmless from claims, losses, damages, liabilities, costs, and reasonable expenses arising from: the Client’s breach of these Terms; the Client’s misuse of the Services; information or instructions provided by the Client; content or assets supplied by the Client; or any infringement of third-party rights resulting from materials or instructions supplied by the Client.

Termination

14.1 Termination by Digital Factory

Digital Factory may decline, pause, suspend, or terminate Services where the Client breaches these Terms, provides fraudulent or misleading information, fails to meet agreed payment obligations, engages in abusive, threatening, or inappropriate conduct toward our team, or requests work that violates applicable law or these Terms.

14.2 Grow and Scale

For Grow and Scale engagements, either party may terminate the engagement in accordance with the notice period and other termination conditions agreed in the applicable engagement agreement.